Cancellation & Refund Policy

At HavenaHQ, we believe in complete transparency. This policy outlines how our 15-day free trial operates, when subscription payments are processed, how you can cancel, and the rules governing refunds.

1. 15-Day Free Trial & Billing Transition

When a new user signs up, their account is provisioned with a 15-day free trial period. This trial is tied directly to the user's account (Account-Level Trial) and does not reset or extend if you delete or recreate pages.

To maintain active hosting and custom subdomain routing after the 15-day trial period ends, you must upgrade to our premium tier:

• Monthly Plan: ₹499/mo per active page. Billed monthly.
• Annual Plan: ₹4,999/yr per active page (providing 17% savings). Billed yearly.

2. Cancellation Rules

You can cancel your subscription for any property page at any time directly through your HavenaHQ host dashboard.

• Upon cancellation, your page remains active and accessible until the end of your current paid billing cycle.
• No further automated payments will be processed for that cancelled page.
• If you cancel during the 15-day free trial, you will not be charged.

3. Refund Policy

Due to immediate costs incurred for edge routing configurations, dynamic database indexing, and the provisioning of wildcard SSL certificates through our providers:

• All payments processed after the 15-day trial are non-refundable.
• We do not offer pro-rated refunds for partial months or years of unused service.
• If you believe there has been a billing error or double charge, please contact our support team immediately at support@havenahq.com, and we will review your transaction logs.