Privacy Policy

Welcome to HavenaHQ ("we," "our," or "us"). We operate the website havenahq.com and its associated subdomains (collectively, the "Platform"). We respect your privacy and are deeply committed to protecting the personal data of both our property creators ("Hosts") and the individuals who visit their digital storefronts ("Travelers" or "Visitors").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

1. Explicit Data Protection Commitment

We implement comprehensive technological and organizational security measures to guarantee data protection. Personal data, property information, and communication routes are stored on encrypted, access-controlled databases. We restrict personal data access to employees and subcontractors who require the information to perform technical maintenance, and they are bound by strict NDA constraints.

2. Information We Collect

A. Information We Collect from Hosts (Property Owners)

• Account details: Name, email address, password, and preferences.
• Property Media: High-resolution images, description text, and amenities checklist.
• Direct Routing Links: Endpoint links you choose (WhatsApp number, Instagram handle, UPI IDs, email address).
• Billing Data: Transactions are handled entirely by secure third-party processors. We do not store card credentials.

B. Information We Collect from Visitors & Travelers

To provide analytics to our Hosts, we collect non-identifying technical data (time spent on page, referral links tapped, browser operating system) anonymously. We do not store travel booking logs or traveler financial credentials.

3. How We Use Your Information

We use information to provision custom subdomains, process transaction billings, maintain Platform uptime, automatically compress and render property image galleries, and distribute automated SSL certificates.

4. Cookies and Local Storage

We use minimal, secure authentication cookies exclusively to preserve Host session states. We do not track users across external sites.

5. Your Rights and Data Controls

You hold the right to access, export, update, or permanently delete your account and property records at any time. To request complete account purging, please contact us at support@havenahq.com.